In this Customer First Series online training course, you will examine issues such as rapport and trust, and identify what clients want in terms of communication. You will learn some techniques for establishing trust and eliminating negative messages from your communication, both of which will have a significant impact on your client relations.
This Customer Service Excellence online training course will teach you new ways to provide excellent quality customer service, how to deal with customers in difficult situations, help you build a comfortable environment for customers and co-workers, establish positive lines of communication, and feel more confident about yourself and your abilities.
This Establishing Rapport online training course is designed for sales employees and explores the third step in the Systematic Selling process. Everyone has a different behavioral style; however, they can be broadly classified into one of four categories. By recognizing which category your prospect fits into, you can modify and apply certain established rapport-building techniques. This course will arm you with the knowledge and skills to quickly establish a relationship with your prospect, so that you can make a sale effectively.
This Getting the Appointment online training course is designed for sales employees and explores strategies for securing an appointment with a potential client. This course will help you plan and prepare an effective sales call to your client, such that you are able to achieve the objectives you set out for the call.
This Handling Obstacles online training course is designed for sales employees and this course explores the sixth step in the Systematic Selling Process. In this course you will learn how to transform a prospect’s obstacles into opportunities for improving their business, thus coming one step closer to completing the sale.
This Identifying Objectives online training course is designed for sales employees and explores the fourth step in the Systematic Selling process. It provides the knowledge and skills for salespeople to transition smoothly from establishing a rapport with the prospect to positioning their company as the solutions partner of choice. Identifying key stakeholders is just the first step.
This Making a Recommendation online training course is designed for sales employees and explores the fifth step in the Systematic Selling process. One, that can be made more effective by tailoring the benefits to the prospect’s behavioral style. This course provides you with the knowledge to identify and present prospect-focused recommendations to foster a mutually beneficial business relationship.
This Marketing online training course was created for individuals who want to know more about marketing. This course will provide a fundamental understanding of marketing, including the basic marketing concepts and a working definition of marketing, then go on to explore in detail marketing opportunities, the four Ps (price, product, promotion, and place), market research, target marketing, and customer service.
En este curso hablaremos sobre los medios sociales y el papel que desempeña la mercadotecnia en los medios sociales. Identificaremos las plataformas de medios sociales más utilizadas, explicaremos la importancia de cada una en un contexto de mercadotecnia y discutiremos los diversos aspectos del desarrollo de un plan de mercadotecnia en los medios sociales.
This New Business Development: Cold Calling online course is designed for all sales employees. This course is critical for the ongoing success of any business. Contacting prospective new customers ('prospects') on the phone is one of the most powerful ways to maintain this new business stream. This New Business Development: Cold Calling online training course examines these areas of difference and guides learners through the creation of a roadmap to successful new customer generation.
This Obtaining Commitment and Following Up online training course is designed for sales employees and explores final steps in the Systematic Selling process. Through this course, you will obtain the knowledge and skills required to build and maintain a close business relationship with your prospects and establish commitment.
This Planning the Call online training course is designed for sales and marketing employees and explores the second step in the Systematic Selling process. This course will help you plan and prepare an effective sales call to your client, such that you’re able to achieve the objectives you set out for the call.
This Sales is Just Great Service online training course is designed for Employees in banks, credit unions, and other financial institutions. This six-part course explores Sales and Customer Service and is designed to show employees how they can promote the success of the organization by expanding existing relationships with customers.
This Sales Skills – Basic online training course is designed for the professional salesperson. This course will provide you with practical tips on identifying the features and benefits of your product and service, conducting a competitive analysis, preparing sales presentations, dealing with customers, handling objections and using customer feedback to improve your performance.
This Sales: The Basics online training course is designed for sales team members. This course will provide you with practical tips on identifying the features and benefits of your product and service, conducting a competitive analysis, preparing sales presentations, dealing with customers, handling objections and using customer feedback to improve your performance.
This Sales: Closing online training course was designed for Sales Professionals. This course examines the issues related to preparing and setting the stage for a commitment to buy, looks at some of the reasons why this is such a tough step for many aspiring sales professionals and gives techniques and methods for making sure it happens.
In this Sales: Cold Calls online training course, you will learn the strategies and tips to become more confident and competent in making cold calls. This course describes both the technical and the psychological techniques and methods to help you overcome apprehension and conduct a sales call that gets results.
This Sales: Qualifying Prospects online training course is designed for Sales Employees. This course explores techniques and methods that will help find and qualify prospects, how to pursue a prospect, how to determine where to invest your time for the best potential payoff and how to make a qualifying call.
In this Sales: Team Effectiveness online training course, a sales force leader will learn how to get a sales team organized, motivated, and focused on results. This course will present suggestions and tools for creating a cohesive team, developing a high level of commitment to goals, and coaching sales professionals for improved performance.
This Sales: Telephone Skills online training course identifies the specific selling techniques and strategies that salespeople need to be effective over the phone. This course provides suggestions for relieving the anxiety of picking up the phone, checklists to make sure you are prepared for that all important conversation, and techniques for polishing your over-the-phone approach.
This Selling Your Idea online training course includes tools and techniques to help you determine what the audience wants and needs, methods to gauge their needs and a structure for organizing and formatting a good presentation. This course also deals with conquering the anxiety that often accompanies such assignments and presenting the most effective presentation.
Ce cours de formation en ligne Service à la clientèle de qualité vous apprendra de nouvelles façons de fournir un service de qualité, de traiter avec les clients dans des situations difficiles, de créer un environnement confortable pour les clients et les collègues, d'établir des lignes de communication positives et d’avoir davantage confiance en vous et vos aptitudes.
In this Social Media Marketing online training course, we will discuss Social Media and the role of Social Media Marketing; we will identify commonly-used Social Media platforms and explain the significance of each in a marketing context, and we will discuss the various aspects of developing a Social Media Marketing plan.
This Systematic Selling online training course is a nine-module course, designed to improve your professional selling skills. You will learn professional selling techniques and develop your own strategies for applying them to your market. This course will give you a highly effective process for planning, conducting, and reviewing your critical selling activities.
This TelePro® online training Program is essential for anyone who interacts with internal or external customers over the telephone. This comprehensive program offers twelve modules designed to develop the interpersonal skills of anyone who interacts with internal or external customers on the telephone. To be efficient and successful, professional service representatives must develop effective telephone skills.
These Telepro-Connecting with the Customer online training courses are suitable for all reps as a base program and as the sole program for reps who have minimal need for the more interactive skills of the other courses. These courses focus on improving the customer experience by improving the learner's ability to connect with the customer.
These Telepro-Managing the Call online training courses focus on those skills necessary for managing the call and are more suitable for those who must use the skills of listening, questioning, and controlling the interaction to bring the call to a timely and appropriate response. These courses include; effective listening, questioning skills, establishing control of the call, and regaining control of the call.
In this Telepro-Creating a Climate for Rapport online training course we will discuss how you can help create a positive department climate and contribute to team effectiveness. This course will help you understand and gain the benefits of developing and maintaining a positive attitude within the call center working environment.
This Telepro-Communicating Through Accents online training course outlines techniques to communicate effectively when speaking with someone whose first language is not English. “Communicating through Accents” addresses the skill of listening through accents and speech that is difficult to understand in order to maximize communication effectiveness. This course provides strategies for developing good listening habits.
In this Telepro-Holding and Transferring online training course you will learn how to put customers on hold and make transfers professionally and courteously. This course will cover using the hold feature, proper procedures for putting a customer on hold, how to reconnect with a customer after using the hold feature, how to effectively transfer calls and how to maintain positive control of the call.