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Customer First Series (11 modules)

Your customers will make you or break you, and developing relationships is the bottom line. In this series, you will examine issues such as rapport and trust, and identify what clients want in terms of communication. You will learn some techniques for establishing trust and eliminating negative messages from your communication, both of which will have a significant impact on your client relations.
$99.00

Customer Service Excellence

Inspire your employees with the Quality Service philosophy and give them the skills they need to provide excellence in customer service.
$39.00

Establishing Rapport

This Establishing Rapport online training course is designed for sales employees. This course will arm you with the knowledge and skill to quickly establish a relationship with your prospect so that you can make a sale effectively.
$59.00

Handling Obstacles

This Handling Obstacles online training course is designed for sales employees. In this course you will learn how to transform a prospect’s obstacles into opportunities for improving their business, thus coming one step closer to completing the sale.
$59.00

Identifying Objectives

This Identifying Objectives online training course is designed for sales employees. It provides the knowledge and skills for salespeople to transition smoothly from establishing a rapport with the prospect to positioning their company as the solutioning partner of choice.
$59.00

Making a Recommendation

This Making a Recommendation online training course is designed for sales employees. This course describes how to identify and present prospect-focused recommendations to foster a mutually beneficial business relationship.
$59.00

Marketing (4 module program)

This four hour program was created for individuals who want to know more about marketing.
$79.00

Mercadotecnia en los medios sociales

En este curso hablaremos sobre los medios sociales y el papel que desempeña la mercadotecnia en los medios sociales. Identificaremos las plataformas de medios sociales más utilizadas, explicaremos la importancia de cada una en un contexto de mercadotecnia y discutiremos los diversos aspectos del desarrollo de un plan de mercadotecnia en los medios sociales.
$15.00

New Business Development: Cold Calling

New business development is critical for the ongoing success of any business. Contacting prospective new customers ('prospects') on the phone is one of the most powerful ways to maintain this new business stream.
$79.00

Obtaining Commitment and Following Up

This Obtaining Commitment and Following Up online training course is designed for sales employees. Through this course, you will obtain the knowledge and skills required to build and maintain a close business relationship with your prospects.
$59.00

Planning the Call

This Planning the Call online training course is designed for sales employees. This course will help you plan and prepare an effective sales call to your client, such that you’re able to achieve the objectives you set out for the call.
$59.00

Sales Is Just Great Service!

This Sales is Just Great Service online training course is designed for Employees in banks, credit unions and other financial institutions. This six-part course is designed to show employees how they can promote the success of the organization by expanding existing relationships with customers.
$59.00

Sales Skills - Basic

This Sales Skills – Basic online training course is designed for the professional salesperson. Salespeople introduce, highlight, and entice the buyers. Exchanges are made and the world of commerce turns. This course will provide you with practical tips on identifying the features and benefits of your product and service, conducting a competitive analysis, preparing sales presentations, dealing with customers, handling objections, and using customer feedback to improve your performance.
$89.00

Sales: The Basics

This Sales: The Basics online training course is designed for sales team members. This course will provide you with practical tips on identifying the features and benefits of your product and service, conducting a competitive analysis, preparing sales presentations, dealing with customers, handling objections, and using customer feedback to improve your performance.
$25.00

Sales: Closing

This course examines the issues related to preparing and setting the stage for a commitment to buy, looks at some of the reasons why this is such a tough step for many aspiring sales professionals, and gives techniques and methods for making sure it happens.
$25.00