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Customer First Series (11 modules)

Your customers will make you or break you, and developing relationships is the bottom line. In this series, you will examine issues such as rapport and trust, and identify what clients want in terms of communication. You will learn some techniques for establishing trust and eliminating negative messages from your communication, both of which will have a significant impact on your client relations.
$99.00

Customer Service Excellence

Inspire your employees with the Quality Service philosophy and give them the skills they need to provide excellence in customer service.
$39.00

Establishing Rapport

This Establishing Rapport online training course is designed for sales employees and explores the third step in the Systematic Selling process. Everyone has a different behavioral style; however, they can be broadly classified into one of four categories. By recognizing which category your prospect fits into, you can modify and apply certain established rapport-building techniques. This course will arm you with the knowledge and skills to quickly establish a relationship with your prospect, so that you can make a sale effectively.
$59.00

Getting the Appointment

This Getting the Appointment online training course is designed for sales employees and explores strategies for securing an appointment with a potential client. This course will help you plan and prepare an effective sales call to your client, such that you are able to achieve the objectives you set out for the call.
$59.00

Handling Obstacles

This Handling Obstacles online training course is designed for sales employees and this course explores the sixth step in the Systematic Selling Process. In this course you will learn how to transform a prospect’s obstacles into opportunities for improving their business, thus coming one step closer to completing the sale.
$59.00

Identifying Objectives

This Identifying Objectives online training course is designed for sales employees and explores the fourth step in the Systematic Selling process. It provides the knowledge and skills for salespeople to transition smoothly from establishing a rapport with the prospect to positioning their company as the solutions partner of choice. Identifying key stakeholders is just the first step.
$59.00

Making a Recommendation

This Making a Recommendation online training course is designed for sales employees and explores the fifth step in the Systematic Selling process. One, that can be made more effective by tailoring the benefits to the prospect’s behavioral style. This course provides you with the knowledge to identify and present prospect-focused recommendations to foster a mutually beneficial business relationship.
$59.00

Marketing (4 module program)

This Marketing online training course was created for individuals who want to know more about marketing. This course will provide a fundamental understanding of marketing, including the basic marketing concepts and a working definition of marketing, then go on to explore in detail marketing opportunities, the four Ps (price, product, promotion, and place), market research, target marketing, and customer service.
$79.00

Mercadotecnia en los medios sociales

En este curso hablaremos sobre los medios sociales y el papel que desempeña la mercadotecnia en los medios sociales. Identificaremos las plataformas de medios sociales más utilizadas, explicaremos la importancia de cada una en un contexto de mercadotecnia y discutiremos los diversos aspectos del desarrollo de un plan de mercadotecnia en los medios sociales.
$15.00

New Business Development: Cold Calling

New business development is critical for the ongoing success of any business. Contacting prospective new customers ('prospects') on the phone is one of the most powerful ways to maintain this new business stream.
$79.00

Obtaining Commitment and Following Up

This Obtaining Commitment and Following Up online training course is designed for sales employees and explores final steps in the Systematic Selling process. Through this course, you will obtain the knowledge and skills required to build and maintain a close business relationship with your prospects and establish commitment.
$59.00

Planning the Call

This Planning the Call online training course is designed for sales and marketing employees and explores the second step in the Systematic Selling process. This course will help you plan and prepare an effective sales call to your client, such that you’re able to achieve the objectives you set out for the call.
$59.00

Sales Is Just Great Service!

This Sales is Just Great Service online training course is designed for Employees in banks, credit unions, and other financial institutions. This six-part course explores Sales and Customer Service and is designed to show employees how they can promote the success of the organization by expanding existing relationships with customers.
$59.00

Sales Skills - Basic

This Sales Skills – Basic online training course is designed for the professional salesperson. This course will provide you with practical tips on identifying the features and benefits of your product and service, conducting a competitive analysis, preparing sales presentations, dealing with customers, handling objections and using customer feedback to improve your performance.
$89.00

Sales: The Basics

This Sales: The Basics online training course is designed for sales team members. This course will provide you with practical tips on identifying the features and benefits of your product and service, conducting a competitive analysis, preparing sales presentations, dealing with customers, handling objections and using customer feedback to improve your performance.
$25.00

Sales: Closing

This course examines the issues related to preparing and setting the stage for a commitment to buy, looks at some of the reasons why this is such a tough step for many aspiring sales professionals, and gives techniques and methods for making sure it happens.
$25.00

Sales: Cold Calls

This course describes both the technical and the psychological techniques and methods to help you overcome an apprehension and conduct a sales call that gets results.
$25.00

Sales: Qualifying Prospects

This Sales: Qualifying Prospects online training course is designed for Sales Employees. This course explores techniques and methods that will help find and qualify prospects, how to pursue a prospect, how to determine where to invest your time for the best potential payoff and how to make a qualifying call.
$25.00

Sales: Team Effectiveness

In this course, a sales force leader will learn how to get a sales team organized, motivated, and focused on results.
$25.00

Sales: Telephone Skills

This course identifies the specific selling techniques and strategies that sales people need to be effective over the phone.
$25.00

Selling Your Idea

The course includes tools and techniques to help you determine what the audience wants and needs, methods to gauge their needs, and a structure for organizing and formatting a good presentation.
$39.00

Social Media Marketing

In this Social Media Marketing online training course, we will discuss Social Media and the role of Social Media Marketing; we will identify commonly-used Social Media platforms and explain the significance of each in a marketing context, and we will discuss the various aspects of developing a Social Media Marketing plan.
$15.00

Systematic Selling - The Complete Program

This Systematic Selling online training course is a nine-module course, designed to improve your professional selling skills. You will learn professional selling techniques and develop your own strategies for applying them to your market. This course will give you a highly effective process for planning, conducting, and reviewing your critical selling activities.
$175.00

Telepro Online - Complete Program

The TelePro® Online Program is essential for anyone who interacts with internal or external customers over the telephone.
$199.00

Telepro Online Program - Group One: 'Connecting' with the Customer

This program is suitable for all reps as a base program and as the sole program for reps who have minimal need for the more interactive skills of the other modules.
$95.00

Telepro Online Program - Group Two: Managing the Call

Group 2 modules focus on those skills necessary for managing the call and are more suitable for those who must use the skills of listening, questioning and controlling the interaction to bring the call to a timely and appropriate response.
$95.00

Telepro Online Program Elective Module 1 - Creating a Climate for Rapport

Gain the benefits of developing and maintaining a positive attitude within the call center working environment.
$35.00

Telepro Online Program Elective Module 2 - Communicating Through Accents

Learn how to listen through accents and speech that are difficult to understand.
$35.00

Telepro Online Program Elective Module 3 - Holding and Transferring

Learn how to put customers on hold and make transfers professionally and courteously.
$35.00

Telepro Online Program Elective Module 4 - Positive Call Management

Handle those difficult calls when saying 'no' is required.
$35.00