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Telepro Online - Complete Program

The TelePro® Online Program is essential for anyone who interacts with internal or external customers over the telephone.
SKU: P1032EN
$199.00

In order to be effective in today's competitive environment, professional service representatives must develop effective telephone skills. The TelePro® Online Program is essential for anyone who interacts with internal or external customers over the telephone. Skill areas include before the call activities, using the greeting, establishing and maintaining rapport, and effective listening and questioning skills. Difficult customer interactions can be handled more effectively with improved interpersonal skills; communicating through accents, holding and transferring calls, and maintaining positive control of the call are also topics within the program.

In order to be effective in today's competitive environment, professional service representatives must develop effective telephone skills. The TelePro® Online Program is essential for anyone who interacts with internal or external customers over the telephone. Skill areas include before the call activities, using the greeting, establishing and maintaining rapport, and effective listening and questioning skills. Difficult customer interactions can be handled more effectively with improved interpersonal skills; communicating through accents, holding and transferring calls, and maintaining positive control of the call are also topics within the program.

Products specifications
Course LanguageEnglish
Length RangeOver 60 Minutes
Length (Hours)13.00
Course FeaturesAudio
Course FeaturesAccessible
Course FeaturesMobile
Module Number(s)40653EN
Products specifications
Course LanguageEnglish
Length RangeOver 60 Minutes
Length (Hours)13.00
Course FeaturesAudio
Course FeaturesAccessible
Course FeaturesMobile
Module Number(s)40653EN