Quality Communications

This Quality Communications online training course provides information on how you can improve your workplace communications.  This course will cover, the importance of knowing your audience and understanding the law, recognizing your limits in communication, the importance of saying what you mean and using facts in communications, managing closure with clients, and the importance of record retention.

With the arrival of the Information Age and the explosion of high technology, communication is getting faster but not necessarily better.  It is easy to become so preoccupied with "taking care of business" that we sometimes miscommunicate. These unintentional slip-ups can make their way into any number of communications— from letters, formal reports, and memoranda to hasty emails and cocktail-napkin scribbles—and can cause any number of legal problems for ourselves and our company. As a result, we need to think defensively about the legal consequences of what we say and write.

Course Learning Objectives

By taking this online Quality Communications course, the user will learn to:

• List the problems that careless communication practices could cause.
• Identify the types of communication that could have legal consequences.
• Recognize areas that could have hidden liabilities.
• Review techniques to manage closure.
• State the importance of having a record retention policy.
• Recognize the difference between privileged and non-privileged communications.

Course Outline

This online Quality Communications course is made up of the following sections:

1. Legal Considerations
2. Managing Closure
3. Record Retention
4. Attorney-Client Privilege
5. Practical Advice

Course Audience

This Quality Communications online training course was designed for employees and supervisors.

If you have any concerns as to whether this course is appropriate for you or your industry, please browse our full selection of online courses.