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APCR-1: Advanced Professional Customer Relations Soft Skills Series: Behind Organizational Customer Service

This course offers important insight and perspective on how effective customer service is handled at the organizational level.
$99.00

Attaining Excellence for Leaders and Managers

Learn powerful new coaching skills that will allow you to make significant improvements in customer service, quality and employee self-worth.
$39.00

Customer First Series (11 modules)

Increase sales by improving customer service
$99.00

Customer Service Certificate

This certificate program improves customer service by looking at maintaining customers, first impressions, overcoming barriers, diffusing tensions and improving telephone skills.
$79.00

Expanding Customer Services (for Financial Services)

This six-part elearning program is designed to show the employees of financial institutions how they can promote the success of their institution by expanding its existing relationships with customers.
$58.00

Feelings: Customer Service for those in Service Retail

Inspire your employees with the Quality Service philosophy and give them the skills they need to provide excellence in customer service.
$39.00

Five Star Service for Hospitality Employees

Learn how to meet and exceed the needs of your customers within the hospitality industry by using a quality service approach.
$39.00

Five Star Service for Hospitality Managers

Learn powerful new coaching skills that will allow you to make significant improvements in customer service, quality and employee self-worth.
$39.00

Marketing (4 module program)

This four hour program was created for individuals who want to know more about marketing.
$79.00

New Business Development: Cold Calling

New business development is critical for the ongoing success of any business. Contacting prospective new customers ('prospects') on the phone is one of the most powerful ways to maintain this new business stream.
$79.00

PCR-3: Professional Customer Relations Soft Skills Series: Customer Service Skills

Achieve success in your career by building professional communication skills through active listening, telephone skills and by knowing what strategies to use when dealing with difficult situations.
$69.00

Sales Is Just Great Service! (for Financial Services)

This six-part program is designed to show the employees of financial institutions how they can promote the success of their institution by expanding its existing relationships with customers.
$58.00

Sales Skills - Basic

Learn and develop professional selling skills to help grow your prospect base and improve your sales success ratio.
$89.00

Sales: The Basics

This course will provide you with practical tips on identifying the features and benefits of your product and service, a competitive analysis, preparing sales presentation, dealing with customers, handling objections, and using customer feedback to improve your performance.
$25.00

Sales: Closing

This course examines the issues related to preparing and setting the stage for a commitment to buy, looks at some of the reasons why this is such a tough step for many aspiring sales professionals, and gives techniques and methods for making sure it happens.
$25.00