HR and Supervisory Communications
Demonstrate your value by communicating clearly, professionally and effectively within the organization.
Lack of communication, or poor quality communication, hinders an organization's effectiveness. Your value as an HR professional depends on the effectiveness of your communication skills. Successful companies have high-frequency and high-quality communication. This module will help HR professionals develop the best possible communications between Human Resources and other employees within the organization – including hourly employees, supervisors, managers and executives. Learning Objectives: • Review and refine your communication skills • Provide a clear concise message in all kinds of communications • Communicate ideas and messages to supervisors and managers in a persuasive and non-threatening manner • Handle difficult situations where you are not being listened to • Be heard at the executive level Course Outline: • Communication Basics o 2 types of communication: one-way and two-way o When to use each type • Elements of Communication o Personal and practical needs o Listen to understand and be empathetic o Participation in solutions and future action o Scenario o Tone, facial expression and body language o The business side of communication • The Communication Process o 5 stages of the communication process: begin, define, discuss, agree, summarize o Scenario and exercises • HR Communications o Case study o Defining your role as an HR professional o The art of persuasion o The supervisor's perspective on HR o Respect the chain of command o Case study o Giving advice, recommendations and mandates o Keeping management informed o In the middle – the HR dilemma o Being heard by top management o Going on the record • Building the credibility of HR