Increase sales by improving customer service. Learn to create and maintain valuable customer relationships, make a winning first impression, overcome communication barriers, diffuse tensions, and improve telephone skills, listening skills, and communication skills.
Target Audience: Anyone who deals with internal or external clients, in person or on the telephone.
An Examination is available with this program.
|Length Range||Over 60 Minutes|
|Module Number(s)||9715EN 9716EN 9717EN 9718EN 9719EN 9720EN 9721EN 9722EN 9723EN 9724EN 9725EN 9726EN|